Terms & Conditions
Ria Michaela Ltd – The Nanny & Private Household Staff Agency in UK, London & Overseas – Founding Director – Ria Michaela – 07802 618361 – info@riamichaela.com – Fitzrovia, London – Company Number: 13867574 – Industries: Activities of Employment Agencies and Child Day-Care Activities
The Nanny & Private Household Staff Agency requires users that register their details onto riamichaela.com to consent to our Terms & Conditions.
Please see our Terms of Service contract for the education sector here.
Contract
The terms and conditions written here constitute a legally binding contract between you (the client) and riamichaela.com.
The following actions constitute instant acceptance of the agency Terms & Conditions: registering your details on our site, filling out a Client Request Form tailored to live-out nannies, live-in nannies, au pairs, babysitters, norland nannies, maternity nurses, governesses and tutors. Other Request Forms may be tailored to organisations that center around childcare (nurseries, childminders, mentors, and more). This form must be filled out on the Candidate's arrival to the Client or vice versa. Client relationships are built on trust when handling personal information and credibility for use of our services. View Privacy Policy
Ria Michaela Ltd is the founder of The Nanny & Private Household Staff Agency and its franchised territories.
The term "Client" refers to the individual who uses riamichaela.com services. “Candidate” refers to the individual hired by the Client. Organisation refers to the business that riamichaela.com refers to the Client.
The Nanny & Private Household Staff Agency allows Client access to the services and usage of riamichaela.com under the Terms & Conditions.
The Client agrees to our Terms & Conditions by registering with riamichaela.com. If the Client does not agree to be bound by these Terms & Conditions then the Client must not use our site.
Client Commitments
Bookings for our services must be arranged directly between you (The Client) and riamichaela.com (The Nanny & Private Household Staff Agency).
Direct bookings with the Candidate are not permitted. If this obligation is not met, the Candidate is legally required to notify riamichaela.com and the applicable fees will be charged to the Client.
The Client agrees to pay a minimum fee of five hours to the Candidate.
The Client agrees to pay the Candidate in cash or bank transfer at the end of the booking.
The Client agrees to reimburse the Candidate's expenses for duties among the Client as follows: shopping, travelling, parking fees and other errands made by the Candidate whilst providing a service.
Permanent placements must be notified to riamichaela.com and the Client agrees to pay a one off fee.
Temporary placements must be notified to riamichaela.com and the Client agrees to pay an ongoing fee. Extension of placements must be notified to riamichaela.com immediately, and the Client agrees to pay the additional fees.
When a Candidate is introduced by a third party, the Client agrees to contact riamichaela.com immediately. Once the Candidate has accepted a job offer by the Client, failure to notify riamichaela.com will result in total placement fees. The placement fee will be charged to the Client that riamichaela.com refers a Candidate to via any means of communication. When a Client hires the Candidate through riamichaela.com, the Client accepts a placement fee. The Client agrees to enter a self employed contract by the Candidate (if the candidate is self employed) and to comply with all legal contract duties of the service. The Client must confirm The Candidate is self employed. The Client acknowledges that they are not the employer of the agency.
The following are completely the responsibility of the Client:
Paying into Tax and National Insurance contributions required by HMRC (Self employed Candidates accept gross payments only). Candidates who are employed by the Client will not need to pay into Tax, National Insurance and other contribution’s. The Client must provide Payslips to The Candidate if they are employed by The Client.
Paying into pension contributions (If the Candidate is employed the Client).
Purchasing Employee Liability Insurance.
Domestic Candidates at the Client's home should be covered by suitable household insurance.
The Client should ensure they have insurance that covers absolute coverage for the Candidate giving medicine as well as abroad travel insurance for the Candidate.
The Client must notify riamichaela.com immediately if there’s an issue with the application process for our services or misuse of their data.
The Client must ensure that when they use our site that they close the page at the end of an application process to protect third party access to your login details.
The following are completely the responsibility of the Candidate:
Paying into Tax and National Insurance contributions required by HMRC (Self employed Candidates accept gross payments only). Candidates who are not employed by the Client will still need to pay into Tax and National Insurance.
Paying into pension contributions (If the Candidate is self employed).
Purchasing Public Liability Insurance.
Registration and Payment with Ofsted for Tax Free Childcare (If required by the Client).
The Candidate must notify riamichaela.com immediately if there’s an issue with the application process for our services or misuse of their data.
The Candidate must ensure that when they use our site that they close the page at the end of an application process to protect third party access to your login details.
Fees
Permanent Placement Fees
Please email info@riamichael.com for permanent and temporary placement fees.
Temporary Placement Fees
Please email info@riamichael.com for permanent and temporary placement fees.
Fees must be collected via the booking confirmation to riamichaela.com bank transfer. The fee must be paid prior to the booking taking place with the referred Candidate. Fees must be paid in British Pounds. If the Client cancels the confirmed booking within three days of the service or without 24 hours notice — the fee is non-refundable. Failure to pay the fee means that riamichaela.com reserves the right to postpone the Clients booking. Booking fees are payable each day and if a booking is extended — daily agency fees will be charged. The Client agrees to notify riamichaela.com if a placement requires more days or hours than originally requested. At any time riamichaela.com reserves the right to increase our agency fees + include 20% VAT. There will be no refunds of agency fees if the client reduces the duration of placements via the original request. Invoices that aren’t paid on the due date will be charged at the rate of £55 to the Client. This includes weekdays, weekends and holiday’s.
Cancellation
Permanent bookings cancelled within three days of the service or without 24 hours notice means that riamichaela.com will replace the Candidate or allow for cancellation of the service. Payment is non-refundable.
Temporary bookings cancelled within three days of the service or without 24 hours notice means the Client has to pay a minimum of five hours to the Candidate and 50% of the fee to the agency. Payment to the Candidate will be for the duration of the service days that were cancelled. Cancellation of the booking that extends four weeks will not need to be paid to the Candidate. If there’s no show of the Candidate on the arrival of the booking, riamichaela.com is not responsible.
Refunds
When riamichaela.com makes every effort to arrange a Candidate on demand, we cannot always guarantee that this will be achievable. If a Candidate can’t be found on the requested date a total refund will be issued. Total refunds apply if the Candidate doesn’t arrive at the first booking with the Client. Should the Candidate abandon the job within four weeks of starting, riamichaela.com will provide a new Candidate free of charge. Candidates chosen by the Client are based on the Client's job request, and they will be delivered within three months of notification. If the Candidates application is unsatisfactory to the Client and does not wish to engage any offers, the agency takes no liability and is under no obligation to provide a replacement or refund.
Liability
The Client accepts that riamichaela.com will authorise, collect and publish information about them as described in our terms and conditions whilst the Client has the right to take legal action if they believe sensitive information about them is unfair and inaccurate.
Our site riamichaela.com moves as an agency for the Client and not the employer of the Candidate. Therefore riamichaela.com is at no liability for any loss, damages, misconduct, harm or accidents that may take place on the job.
We can’t guarantee the Candidates details are always accurate when we verify their background and refer them to the Client through riamichaela.com. However, riamichaela.com will carry thorough checks and make sure Candidates have an enhanced DBS check, 12 Hour Paediatric First Aid Course and a minimum of 2 years experience.
Environment
The Client agrees to maintain an environment that is suitable and safe that is clean and tidy and does not compromise the health and well being of the Candidate. If riamichaela.com believes there’s negative feedback that’s concerning among the Candidate riamichaela.com will not refer any Candidates. The Candidate agrees to help maintain upkeep of the Clients environment if utilising activity areas and preparing meals or snacks by cleaning and tidying. If riamichaela.com believes there’s continuous negative feedback that’s concerning among the Client riamichaela.com will not refer the Candidate and provide another suitable Candidate.
Confidentiality
The Client agrees not to reveal sensitive information or post any text, image, audio, visual and content to any social media or public location that may be hurtful, embarrassing, or destructive to riamichaela.com. Unauthorised or unlawful usage will be reported to the appropriate authorities and may be prosecuted.
Intellectual Property
All information on the riamichaela.com website, including words, logos, pictures, photographs, HTML scripts, and other material, is protected by the United Kingdom and the international copyright law and remains the sole property of the Ria Michaela Ltd company. Using another company's intellectual property without their permission is known as 'IP infringement' and could lead to a fine, prison or both. Our company reserves the right to carry out an investigation and report crimes of theft to the court jurisdiction.
Disclaimer
Contrary to the traditional educational system, riamichaela.com will centre on the personalised needs of children and help with their homework. We observe and create tailored plans for families that also prompt milestones in children for long-term improvements. From our experience and research we are well-equipped to work with parents or nannies in the industry. It is NOT intended that we replace any psychological, counselling, medical, legal, or other advice from a health care professional. We do not diagnose conditions; nor do we replace the treatment and care that you may be receiving from a licensed healthcare professional. Our staff can’t promise immediate change towards children’s developmental milestones but with consistency from both parties (us and you) some improvements may occur.
By submitting your personal details to riamichaela.com, you agree to receive a quote or information depending on the service you require which is finalised by a contract as you agree to the terms & conditions. You hereby consent and are responsible for the clause of this agreement by way of submitting your own details to this site.
Contact Us
For any changes or complaints to the booking, please notify us immediately via text message to 07802 618361 — If there's a significant reason for change or an emergency, we may be able to cover an extended service via the same day — Please remember that there’s a cancellation fee.
Considering you have any questions about this agreement, please contact — info@riamichaela.com